Refund policy

At Miraclean, we take pride in offering high-quality cleaning and hygiene products. Your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • Products can be returned within 7 days of delivery.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging.

    • Accompanied by a valid proof of purchase (order number, invoice, or receipt).

2. Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons, including but not limited to:

  • Opened or used cleaning products, tissues, or personal hygiene items.

  • Items purchased on clearance or marked as “Final Sale.”

3. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, the refund will be processed to your original method of payment within 5–7 business days.

  • Shipping charges are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same product, contact us at [insert your support email].

5. Return Shipping

  • Customers are responsible for paying the return shipping costs unless the product received was defective, damaged, or incorrect.

  • In such cases, Miraclean will cover the return shipping charges.

6. How to Initiate a Return

To request a return or refund, please contact us at:
📧 [your support email]
📞 [your customer care number]
with your order number and reason for return.

Note

Miraclean reserves the right to refuse returns that do not meet the conditions outlined above.